Integral Customer Support
Customer satisfaction is our priority and main guarantee of the future. Our staff of qualified engineers and technicians have extensive knowledge of all products, so they can provide detailed information about them, answer to your specific technical requests and offer guidelines for their application.
Support service
In order to offer the best service and based on the long experience of working together with our customers, we have developed an Integral Customer Support Service.
Centralized Telephone Support
943 84 84 99
soporte@sariki.es
From Monday to thrusday 8:30 - 13:00 and 14:00 - 17:30 / Fridays 8:30 - 14:30
Service Desk
We centrally manage your incidents and requests through tracking tickets.
- Please provide maximum detail so we can give you the best assistance.
- Always keep the created ticket ID for any communication you make with us regarding your issue.
- At the end of your incident, we will send you a notification of closure to indicate if it has been resolved or not.
Get to know our support services
Software support
Troubleshooting programming or operation / Consultations on training matters and advice.
Hardware support
Technician troubleshooting / Technical advice / Breakdown assistance.
Software Maintenance Contract
Advantages of having a Maintenance Contract:
- Measuring system always with the latest software.
- Guarantee of adaptation to the different norms in force at any time.
- Compatibility guarantee of Operating Systems and Hardware (printers and other peripherals).
- Immediate specialized technical support.
- Data exchange with other systems.
Hardware maintenance contract
Advantages of having a Maintenance Contract:
- Planning of the calibrations of your equipment and carefree management of deadlines.
- Guarantee of a better condition of the equipment, thanks to preventive maintenance.
- Prior knowledge of the annual budget for maintenance and calibration of your equipment.
- Benefit from better economic conditions.
Our customers can transfer their Complaints and Claims sending an e-mail to atencionalcliente@sariki.es or through this form.